WARRANTY AND RETURN POLICY

A. WARRANTY: MICROLAND ELECTRONICS CORP. (MEC) provides (10) days for AMD or INTEL CPUs and twelve months from the date of purchase for all other products that are still under manufacturer warranty unless stated otherwise. The warranty will be voided on those products that are damaged due to abuse, misuse, negligence or modification in any way by any party other than MEC.

• All regular RMA warranty repaired or replacement products will be returned to customers within 30 to 45 days of receipt with the exception of DOA service.
• The buyer shall inspect goods at the time of delivery and shall notify corresponding MEC sales of any incorrect shipment or shipping damage within ONE day of receipt of goods.
• For any manufacturer that offers warranty on products exceeding one year, it is the Buyer’s sole responsibility to deal directly with the manufacturer for any repairs beyond the first year of warranty.
• For discontinued products, which found to be defective after the 30 days DOA period, the manufacturer return policy will be followed and may require customer return directly to the manufacturer.
• If replacement product is unavailable for DOA, defective or discontinued items, Microland reserves the right to replace with equivalent parts, new or refurbished, as Microland deems necessary.

B. CREDIT POLICY: Generally, no credit will be issued unless there is a justifiable reason approved by the management case by case. The following conditions have to be satisfied before any credit can be issued:

• Merchandise must be received within 10 days from receipt of RMA number or it will be canceled
• Merchandise must be in original package and condition, including all accessories and manuals.
• If merchandise that meets manufacturer’s specifications is returned for reasons such as “incompatibility with hardware/software”, a 15% restocking fee or current market value no greater than the original invoice will be assessed.
• If product is returned after 30 days of purchase, no credit will be issued. Buyers are responsible for all compatibility issues.
• Due to daily market fluctuation, the amount of credit is based on current market value no greater than the original invoice price at the time MEC receives the product return from customer.
• NO CASH REFUND. CPUs, MEMORY, SYSTEM and All opened SOFTWARE cannot be return for credit.
• Credit is applied to customer accounts, absolutely no deduction will be allowed before a credit memo is issued.
• 15% or more restocking fee will be charged if evaluation products are not returned within invoice stated evaluation period.
• Restocking Fee and/or Service Charge is possible for all credit return based on each case scenario.

C. DOA POLICY: Defective product purchased within 30 days from the original purchase date will be considered DOA (Defective on Arrival). MEC will replace or exchange merchandise within seven business days upon receipt. New replacements are not guaranteed but every effort will be made. (For Toshiba HDD, new replacement period is extended to 90days from original invoice date) No credit will be issued for any in-stock item. MEC reserves the right to refuse all DOA merchandise, if “No Trouble Found” or meets manufacturer’s specification. MEC will cross-ship DOA merchandise upon request if new order for the same item(s) has been placed thru Microland Sales Rep.

D. SHIPMENT: All defective products returning for warranty service must prepay all delivery and shipping expenses under this warranty policy. RMA number is valid for 10 days; if it is not received after 10 days from issuance you must obtain a new RMA number; otherwise, all shipment will be refused. MEC will not accept freight collect nor any international shipment requiring a Broker or Customs Fee as well as duty, or any other fee. It is Buyer’s responsibility for any shipping and improper packing damage. If you refuse delivery of a shipment, you will be subject to a $20 handling fee as well as the incurred integration freight costs.

E. LITIGATION: In the event of a dispute or discrepancy between the Buyer and MEC, it is hereby agreed that jurisdiction and venue shall vest in either Santa Clara County, CALIFORNIA or Dallas County, TEXAS, at the sole discretion of MEC. (MEC reserves the right to amend any warranty at any time without any notification)

Customers can request RMA form at WWW.MICROLANDUSA.COM then e-mail it to California, carma@microlandusa.com or Texas, txrma@microlandusa.com for any RMA returns and questions. (EFFECTIVE DATE: 7/31/2013 )